Top 3,739 Reviews From Legit Saatva Mattress Buyers (2024)

Verified purchase

After a great deal of online research, reading reviews on mattresses as well as articles on sleep positions, I decided to purchase a Saatva. Two factors I considered early on: 1) Saatva arranged for the delivery and set-up of the bed; 2) Saatva permitted an exchange within a year if the customer were not happy. I had never purchased a mattress before without physically trying it out, but both of these policies suggested to me their faith in the quality of their mattress, and a genuine, thoughtful desire to satisfy customers. My five-star rating, in fact, is based on superb customer service, delivering a mattress that sets the standard for luxury, elegance and comfort. Even more, Saatva has demonstrated to me the integrity of their company – based on a smooth, professional, highly organized process that exceeded my expectations at every turn.

My intent initially was to order a hybrid, Saatva’s Classic Firm mattress, which was reviewed to be very firm, and perfect for people who sleep on their stomachs. But, perhaps too much research had caused me to second-guess myself. I let myself be swayed by testimonials, and the popularity of their Luxury Firm mattress. On its arrival, I felt like the Lexus of all beds had arrived – it was thick, elegant, and luxurious, softly, gently firm. It had a plush feeling. I will never forget when my puppy jumped on it and laid down. He looked at me like he had arrived in heaven. Over a year would elapse, before I confronted my possible mistake. Much to my astonishment, Saatva permitted an exchange.

From the first night of having the Firm mattress, and for the past three months, I have never slept so soundly, comfortably and consistently. This felt miraculous to me. For some inexplicable reason, I had routinely struggled to fall asleep on the Luxury Firm mattress. My delay in contacting Saatva was because I really could not understand why. The Luxury Firm mattress was clearly the nicest mattress I had ever had, well-named, "Luxury Firm". I loved it; my dog loved it. But at 70 years old, night after night, as I lay awake, searching for a comfortable position, every injury I have had let me know it ached — a rotator cuff tear, and a broken femur that had left a rod and two screws in my right knee and hip.

Recognizing that the one-year exchange policy had just elapsed, I took a chance and phoned. Because of Saatva’s exceptional kindness, I was allowed to exchange my mattress. This has translated into soothing comfort and a restful sleep for me, and an enormous feeling of gratitude I live with every day. I have always loved waking up to a new day, but now my dog and I also look forward to bedtime! The bed is his go-to place to nap during the day, and I now sleep through the night comfortably in a variety of positions but have long been most comfortable sleeping on my stomach. I had no idea how much the firmness could matter! Saatva has my highest recommendation – the company AND the mattress!!! Both have made an extraordinary difference in my life… with the superb quality of their mattress, and dedicated customer service!!!

Verified purchase

I am writing this review based on the excellent customer service that I’ve been getting from this company. I bought multiple beds from this company and I did have a couple of issues but they were resolved expeditiously. I have some issues with my back and I had a hard time finding the correct mattresses, and I must say this company lives up to it's standard and switched out my mattresses so I will be able to get a good night's sleep, and it’s been very difficult for me finding the the proper mattress and they really helped me through these difficult times to make sure I was a satisfied customer. I must say I am deeply impressed with the level of excellence that I received. They really care about their customers and their customers' experiences.

I’ve seen so much less from other companies but this company they’re on top of everything. I’ve had managers called me. Everybody wants to make sure that I’m happy and I thank them for being that type of company and helping me through my difficult times. I recently had a little issue with my bedframe. Spoke to Shawn B. I, immediately received an email a few minutes later and they corrected the problem for me. If you’re looking for a mattress and bed, this is the place to be looking. I save lots of money from going to the street stores, but the level of Customer Service is Worth its weight in gold. I want to personally thank all the representatives that I’ve spoken to and thank you for resolving my issues expeditiously. Again I cannot say how impressed I am with the level of professionalism and outstanding customer service. Thanks for being there for me.

One satisfied customer,

Evan

Updated on 08/20/2024: Negative issues with a two year old Saatva mattress led me to render a one-star review. A Saatva representative responded to the negative review and advised a new, replacement mattress would be shipped to us within two to three weeks. We're still in the "wait for delivery" phase of the cycle. When the new mattress is delivered an updated review will be posted. The timeliness of the initial Saatva response to the negative review is the basis for the current three star review.

Hello. I would highly recommend that you do not buy a Saatva mattress! Here's our experience. After 15 years with a Serta I Comfort mattress, we had to get a new one; husband and I were waking up with back pain. Did our research and looked at the best innerspring mattress-it was Saatva on all forums. Ordered the King size Classic Firm. The delivery company delivered the first mattress-yes FIRST. It looked a bit shorter in thickness than 11.5 inches and it wasn't until we put the sheets on did we notice that there were what looked like 2 body impressions on the mattress and there was a smell of wet dog! The edges had no support and the delivery tag on the mattress was red. No original tags on the mattress. Did we just receive a used mattress?!!